“Have you ever walked into a shop, not been acknowledged or assisted and turned around and walked out?”
Unfortunately this is an all too common scenario that leads to lost sales and should not be happening if the salesperson is properly trained.
Engaging and well trained customer facing retail salespeople are essential to the success of any retail business, however the sales skills required to succeed in retail sales are often not seen as a priority and retail sales training is often overlooked. This is something that we would like to change, because SalesGuru is committed to sales and service excellence and believe that Retail Sales is one area of sales in which, very small changes to the way in which retail salespeople engage and sell, creates a positive buying atmosphere that leads to a large increase in sales.
A well trained customer facing retail sales team is critical to increasing sales and delivering a positive brand experience for your business, therefore it’s essential for a retail sales team to be motivated, project the right image, believe in their brand, engage and ask the right questions and understand the importance of unfaltering customer service. With this in mind SalesGuru has developed our Retail Sales training module to cover these important aspects of Retail Sales and ensure a brilliant shopping experience for the customer and ultimately an increase in retail sales.
Customer facing retail salespeople, shop floor assistants, point of sale assistants and retail sales managers.