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-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Standard Bank’s Stuart Loxton talks to SalesGuru about the challenges in turning banks into selling operations in order to keep customers for the long term and turn the multi-banked into single bank users. Stress Relief Do you even know how much stress you are actually under? In sales it is common to burn the candle at both ends. See what you can do to ease your stress. Choose your Mindset Are you a winner or a loser? Are you committed or just bumbling along? It is your choice whether you succeed or not. See why. Sell like Sherlock Holmes Detectives and salespeople have more in common than you might realise. See how you can learn to sell like you are the famous resident of 221B Baker Street. In love with Disruption Finding a way to differentiate your service in a saturated market is a tough thing to do. But when that market is changing at light speed, it just makes matters more intense. What happens at Emperor’s You probably know Emperor’s Palace as a great place to go for a flutter on a Saturday night, but you may be surprised to see how much effort goes into making it look effortless. Secrets of IBM Big Blue is the company that gave the term ‘Blue Chip’ to the most solid of stocks. And it is currently surging ahead with vigorous sales. Here’s how. Reading Body Language Is your customer sweating because they are lying, or is it just really warm in their office. These tips might help you tell the difference. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Setting goals with Jacques de Villiers, giving praise with Clive Price and learning some of the basic skills that time management masters employ to help them get through their schedules. Those are some of the topics on the table this month. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Tips for eating healthily, a full calendar of events for the sporting months ahead, news about business travel and tips for avoiding the most common sales mistakes. Take a look too at the insight we have acquired into the ways in which call centres operate. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- This month we bring you a collection of outstanding examples of customer service that is guaranteed to get customers talking and trying out the business these companies have to offer. Inspiration for all salespeople in their relationships with their clients that could set you apart from the pack. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Take a look at the differences between a retirement annuity taken when you are 20 and one taken when you are 40, and be amazed. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Diesels we love and some tools to help you record information and train your brain to be more … well, brainy. | ||||||||||||