In the June Edition
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UpFront
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The price of not reading the contract.
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It’s not about price, it’s about value.
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Levelling the playing field for real.
Book Review: The Secret by Rhonda Byrne.
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Cover Story
Raymond Ackerman on customer service
Raymond Ackerman is a South African legend. His name is synonymous with the Pick ‘n Pay Business Empire and his relentless life-long quest to give customers fair value. Now 76, he remains chairman of the Pick ‘n Pay group, maintains an active role in decision making and mentoring while spending much time sharing his wisdom on the speaker circuit. On one of his recent visits to Johannesburg, we caught up with this undeniable Sales Guru to see what was on his mind.
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SALESPERFORMER
The SALESPERFORMER section presents critical information for people on the front lines in any selling role. Through a simple ‘How To’ approach, straight from the mouths of the country’s leaders in the field, the aim is to allow Sales Performers to boost their ability to make sales now.
Selling Skills: Why arrogance is sometimes your best tool
Selling Skills: Ask the Experts
SALESGURU’s resident expert Paul Naidoo and Emmanuel’s call centre expert William Surmon answer your questions.
Selling Skills: The secrets of top producers
Selling Skills: Good, better and best
Selling Skills: Avoid hanging Orrrs and ‘No’ invitations
Selling Skills: 6 Reasons why cross selling rocks
Selling Skills: We should be more like kids
Selling Skills: Overcoming objection: “I’m not interested.”
Selling Skills: The awesome power of the follow up call
Selling Skills: What to say when they haven’t read the literature
Selling Skills: 3 reasons we hold onto loser deals
Selling Skills: Avoid assumptions
Selling Skills: Sales Anecdotes
Get Up & Go: 12 ways to get really motivated
Get Up & Go: You are your own investment
Customer Relationships: Manage the customer’s expectation
Customer Relationships: Where’s Jenkins – customer service lessons
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SALESLEADER
The SALESLEADER section presents information which is pertinent to anyone running a sales team.
Leadership Skills: Making big changes stick
Leadership Skills: Lessons from the US Marines
Leadership Skills: Great questions to add to your arsenal
Leadership Skills: Remember the ‘Attaboy!’
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SALESLIFE
All the advice you’ll ever need on how to manage your finances, how to relax and great new technology products on the market today.
Technology Time: Making mobility fun and functional
Money Matters:
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