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Can a Salesperson Make Too Much?
Generally speaking, no — unless you also think your business can make too much.
Applying an arbitrary constraint, like capping sales commissions or limiting the total amount a salesperson can earn in a year, often does more harm than good. But lots of businesses do, like this owner of a $20 million company:...
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Mirror of the Mind: Customer Service
How often have you heard a supervisor or manager exclaim, “It's all about the bottom line. We need to do all we can to keep our customers,” or, “Without the customer we are nothing.” Both statements are true. However, while CEOs, presidents, and managers should focus on the customer, sometimes they can treat people inside the company as only a “means to an end.”...
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The missiles of fear
The greatest thing that strangles our ability to take action is fear. I remember this fear quite well before flying combat missions in Iraq and Serbia. Sometimes it was tough to get focused on these missions and I admit the fear got to me. It made me doubt myself and robbed me of my courage....
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